About Us
AR Marine™ is a trading name of Yacht Survey Ltd, based in Bransgore, Dorset.

Our contact details: AR Marine, Tanglewood, Derritt Lane, Bransgore, Dorset, BH23 8AR United Kingdom
Phone:01425 673388
Fax: 01425 674485
Email: Please use the Contact Us link or mail@ar-marine.co.uk

Yacht Survey ltd is registered co. number 682675.
'AR Marine' is a Trademark.

Copy and images are copyright of Yacht Survey Ltd, 2005-2008 except manufacturer brand logos. However, the arrangement and composition of images bearing manufacturer-supplied images is copyright of Yacht Survey Ltd. You must not use any images on this site without permission.

Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can delete items or change quantities at any time by clicking on View Basket. Delivery and VAT will be confirmed on the second page of the checkout - before you are required to give any personal details.
After providing your delivery details you will be transferred to the secure server of our trusted payment processor to give your card details.
We accept Visa, Mastercard, Switch, Maestro, Solo, Visa Delta, Visa Electron.
If you prefer not to use credit cards on the internet, we can accept orders by email, post, fax or phone. In this case we require receipt of a cheque (payable to AR Marine), postal order or credit card details phoned in before we can send out your goods.

Please note that product images may not always accurately reflect minor changes made by manufacturers to product graphics, colours or detailing. Where any substantial change is made to the appearance of a product we will always do our best to ensure that our images are updated, but this cannot always be achieved immediately.

Shipping And Handling
Orders under £20 are charged £1.50 postage and packing in the UK. Orders of £20 or over are charged at £5.50 in the UK. Shipping in the UK is via First Class Royal Mail, or courier if appropriate. We can send on a guaranteed overnight service for an extra charge.

For international delivery, please contact us.

Delivery Schedule
The vast majority of the items we feature are stock items and we aim to despatch these within 1-3 business days. Other items are ordered direct from the manufacturer with anywhere between 2 and 14 days delay depending on the manufacturer and their stock situation . If you have a deadline, please let us know.

Back Orders If your item is not in stock, we will back-order for you. You always have the option to cancel your order if you would rather not wait.

Tax Charges Prices on this site include at . If you are outside the EU we export VAT-free, in which case you will be charged the "VAT excl." prices.
We include a detailed invoice with all orders shipped.

While we try and ensure that all prices on our Web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

Credit Card Security
Your card information is processed by a secure third-party and subject to the highest level of security. We do not hold your card details at AR Marine unless you opt not to use our online payment service and send your card details separately.

Guarantee
We want you to be happy with your purchases. All items are covered by the relevant manufacturer's guarantees. Please contact us if you require help, information or wish to return items.

Reaching Us
If you need to contact us, please email using the Contact Us link at the top of the page or email directly using mail@ar-marine.co.uk. Include a contact phone number and preferred times if you wish us to call you.
You can call our Customer Services on 01425 673388. If we are unable to take your call, please leave a message and contact phone number - we will get back to you as soon as possible.
You can fax us on 01425 674485 or write to us at AR Marine, Tanglewood, Derritt Lane, Bransgore, Dorset, BH23 8AR United Kingdom
Our normal office hours are 9am to 5pm Monday to Thursday and 9am to 1pm on Fridays.

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you only for the purposes of processing your order and providing you with the best possible service. We may email you with AR Marine news or details of offers but requests to opt out of further emails will always be respected.

The type of information we will collect about you comprises your name, address, phone number, email address and payment card details.
You can check the information that we hold about you by emailing us and if you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Our shopping basket software uses 'cookies' which enables it to process your order. If you have cookies blocked in your browser you will not be able to order via this site.
At no point will we disclose information about you to third parties or pass on your email address, or any othe rinformation, to third parties for marketing or any other purpose - we hate spam as much as you do!
If you have any questions/comments about privacy, you should contact us.

Returns Policy
You have a 'cooling-off' period of 7 days from receipt of your goods. If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days and we will refund the purchase price. Return postage costs are at your expense and we advise using a recorded delivery service with adequate insurance. By 'original condition' we mean in as-new condition; with all packaging intact; all leaflets, instructions and brochures as supplied.

If items purchased from us have been sent in error, or are damaged or defective, you can return them to us for a refund or replacement and reimbursement of the return postage costs. Please contact us FIRST before returning items for whatever reason - we can often save you some effort.

We are bound by the Distance Selling Regulations - see this government Consumer Direct page for information

If you are ordering from outside the UK, please note that if you wish to return unwanted items we reserve the right to deduct our shipping costs from any refund and that you are responsible for the cost of shipping the items back to us by tracked and insured carrier.

Items that we have ordered in specially at your request may not be returned unless damaged on delivery or faulty